image

Hi. How can we help you?

Frequently Asked Questions


To make changes to your account information, first go to your account Settings Sign in to your account. Select “Account Settings”. From “Settings”, select “Profile”. edit anything u want and save your changes

There is no fees when u sell crytocurrecy all transactions are free!

No, there are no fees in whatever you are doing or the type of transaction.

Rates are set based on market prices and fluctuations in the market can affect rates too. However, when you are trading with Vinetexchange, you can be confident that you will be getting the best value (and rates) for your transactions.

The rates given at the time a transaction was made remains the same irrespective of market fluctuations. (provided that the details provided at the time of the transaction was made are correct)

There are no withdrawal limit. But the maximum u can withdraw at a time is 1 million

We have built our platform to enable you to sell your cryptocurrency in a fast and secure manner. We do not aim to be a wallet service. That would create unnecessary exposure of your crypto for you and for us. In the case you wish to withdraw the cryptocurrency you have deposited on your wallet address, please contact our support team. We are able to return cryptocurrency to the sending address it originated from. In your request, please add the details of the wallet as a confirmation that this is your wallet.

If you have submitted your bank information and payment proof, then the proceeds of a confirmed transaction will be paid out to your bank account from us immediately. Unfortunately, as it is normal bank transfers, how quickly the funds are credited to your account may be dependent on your bank, in which you are to be paid. If you have any questions to this, please contact our support team.

We currently support Bitcoin, Ethereum, Bitcoin Cash, Dash Coin, Litecoin, Cash App, Advcash, Paypal, Payoneer, Perfect Money, Neteller, TetherUS, Tron, Skrill and Payeer

Vinetexchange is a simple and fast instant cryptocurrency exchange service. You do not need to verify your account, and your exchange will have no limits. We'll quickly convert more than 17+ coins to fiat for you without charging any additional or hidden fees.

Vinetexchange is integrated into multiple cryptocurrency trading platforms, including Binance, Bitfinex, Huobi, OKEx, and Kucoin. At the moment of the trade, we’ll choose the best exchange rate on the market at any given moment and offer it to you.

Cryptocurrency wallet address is a unique combination of numbers and letters ranging from 26 to 35 characters in length. It usually looks something like this: 17bkZPLB4Wn6F347PLZBR34ijhzQDUFZ4ZC.

Can't find your answer?

Hit us on Telegram, Email or call us and we'll get back to you as soon as we can.